Sales.Rocks's Journey to Increase Customer Trust with Robotalp
See how Robotalp prevented Sales.Rocks from having problems with their customers.
18%
decrease in downtimes
38%
increase in page load times
14%
decrease in tickets
Industry
Company Size
Location
Website
AboutThis case study shows how Sales.Rocks improved customer service, became more proactive, increased efficiency and customer satisfaction by using the Robotalp status page tool.
Initial Hurdle
Sales.Rocks often had difficulty communicating transparently with its customers when providing real-time updates on the performance of its services or during technical downtime.
Immediate Impact
Without a proper channel, such information gaps can lead to frustration, eroding trust and potentially driving customers away.
Larger Hurdles
This not only risks losing time and money but can also damage a business's brand reputation permanently. A lack of clear and immediate communication tools like a status page leaves your business vulnerable, missing the opportunity to maintain leadership and trust in your industry.
How did Robotalp help to Sales.Rocks?
Robotalp's status page tool can revolutionize how your business communicates during critical times. This digital dashboard acts as a transparent, real-time communication tool, informing customers about the health of your services without overwhelming them with technical details.
Partnership
See how the partnership between Sales.Rocks and Robotalp has enhanced efficiency and customer satisfaction.
The Robotalp's status page tool has significantly improved our customer communication, particularly during unexpected downtimes. By keeping everyone informed with real-time updates, we've noticed a remarkable improvement in customer satisfaction and trust. It’s so user-friendly and eliminates all the guesswork for our clients. Maintaining transparency is truly crucial as it safeguards our reputation, especially during critical moments.
Carsten Broich
CEO & Founder at Sales.Rocks
