Barbas Digital's Journey to Proactive Problem-Solving with Robotalp.
See how Robotalp prevented Barbas Digital from having problems with their customers.
36%
decrease in downtimes
28%
increase in page load times
%23
decrease in tickets
Industry
Company Size
Location
Website
AboutThis case study shows how Barbas Digital improved their customer service by using the Robotalp uptime tracking tool, becoming more proactive and increasing their efficiency and customer satisfaction.
Initial Hurdle
When issues arise at Barbas Digital without the CTO and his team being aware, the first people to notice are often our customers' customers.
Immediate Impact
This leads to frustrated customers contacting Barbas Digital with the code 'URGENT', which increases stress and disrupts our workflow.
Larger Hurdles
Spending excessive time addressing these interruptions means less focus on creative and productive tasks. This not only reduces work efficiency, but can also cause disruptions in your team's work plan.
How did Robotalp help to Barbas Digital?
Robotalp's uptime monitoring tool provides Barbas Digital with critical downtime notifications, allowing issues to be addressed before they impact their customers. This solution prevents customers from needing to report problems themselves, often citing downtime as an urgent issue.
Partnership
See how the partnership between Barbas Digital and Robotalp has enhanced efficiency and customer satisfaction.
Robotalp's downtime notification system has improved our agency's productivity and creativity by proactively monitoring services, preventing disruptions, and enhancing work efficiency, resulting in positive customer interactions and higher overall satisfaction. Also with a well-aligned partnership between Barbas Digital and Robotalp, whenever we were contacted with suggestions for improvements to make better use of the tool, we, always attentive to the customer's needs, worked to assist in the process.
Guilherme Souza
CTO at Barbas Digital
